Electricity complaint helplines and portals
Pakistani electricity consumers can escalate a billing, metering, or outage problem in four steps: first, the local DISCO complaint cell; then the Citizen Portal (PMDU) for a tracked grievance; then WAPDA for generation issues; and finally NEPRA as the regulator of last resort. Every DISCO page below lists helplines, WhatsApp numbers, email, and the official web portal.
Universal emergency number
Every DISCO answers 118 for electricity emergencies (outages, sparking wires, fallen poles). Dial 118 from any mobile in Pakistan and your call is routed to the nearest DISCO control room.
Open your DISCO complaint page
- LESCO (Lahore Electric Supply Company) — complaint helpline — 042-111-000-118
- GEPCO (Gujranwala Electric Power Company) — complaint helpline — 055-9200851
- FESCO (Faisalabad Electric Supply Company) — complaint helpline — 041-9220184
- IESCO (Islamabad Electric Supply Company) — complaint helpline — 051-9252933
- MEPCO (Multan Electric Power Company) — complaint helpline — 0800-00-118
- PESCO (Peshawar Electric Supply Company) — complaint helpline — 091-9212400
- HAZECO (Hazara Electric Supply Company) — complaint helpline
- HESCO (Hyderabad Electric Supply Company) — complaint helpline — 022-9260139
- SEPCO (Sukkur Electric Power Company) — complaint helpline — 071-9310173
- QESCO (Quetta Electric Supply Company) — complaint helpline — 081-9202955
- TESCO (Tribal Electric Supply Company) — complaint helpline
National escalation channels
- Pakistan Citizen Portal (PMDU) — Prime Minister's Delivery Unit unified grievance portal. Register a complaint against any DISCO, WAPDA, or NEPRA; complaints are tracked with a reference ID and escalated to the relevant department.
- WAPDA Complaints — Water and Power Development Authority. Useful when your issue involves the parent organisation (dams, generation), not the local distribution company.
- NEPRA Consumer Complaints — National Electric Power Regulatory Authority. Use after your DISCO has not resolved your complaint within the prescribed period — NEPRA can order relief, refunds, or penalties.
Always have your 14-digit reference number ready — find it on your duplicate bill. For billing disputes, review the tariff components first so you can point to the exact line you believe is incorrect.