🔍 HESCO Application Tracking — Complete Guide

Track your HESCO new electricity connection or change application in real time. This guide explains every status message, what each stage means for you, and exactly what actions you need to take to keep your application moving forward without delays.

💡 Pro tip: If you can't find your Tracking ID, try your CNIC. The system links all applications submitted under your identity card number, so you'll see all pending and completed applications at once.

Your application has been logged in the HESCO system and given a reference number. This is the first confirmation that your submission went through successfully. At this point, the data entry team is processing your documents. All you need to do is keep your Tracking ID somewhere safe — in your phone's notes, a photo, and written on paper as backup. Check back in 3–5 days.

HESCO staff are going through the documents you submitted — verifying your CNIC, property ownership proof, witness details, and wiring test report. If anything looks incomplete, they may call or message you on the registered number. This typically takes 3–7 working days. Make sure your original documents are at hand in case you need to visit the office.

A HESCO engineer has been assigned to visit your property for a technical inspection. They will measure the distance from the nearest electricity pole, check the existing transformer load in your area, and determine whether any new poles or cables are required. Make sure an adult is home that day and the pathway to the proposed meter location is clear. Missing the survey means rescheduling and days of delay.

The field engineer has finished the on-site inspection and submitted their technical report. This report details the materials needed, cost estimate, and feasibility assessment. HESCO staff now review this report internally and use it to prepare your Demand Notice. This stage can take anywhere from 5 to 14 working days depending on workload. There's nothing to do from your side at this point — just keep checking the status.

This is an important milestone — your Demand Notice (DN) is ready. It's a formal document listing the exact amount you need to pay before HESCO can install your meter. The DN covers the service line, poles, transformer contribution, security deposit, and registration fees. Use the Print Demand Notice tool on this site to download and print it. Then take it to any bank listed on the notice and pay the full amount. Demand Notices have an expiry date — don't sit on this.

HESCO has received confirmation of your Demand Notice payment. Your application is now moving to material procurement and work order issuance. But here's the thing — payment confirmation is faster when you upload your bank receipt through the Upload Demand Notice tool. Even if you paid at the bank, uploading the scanned receipt directly speeds up the verification step by 1–3 days. Don't skip it.

The HESCO installation crew has been assigned and your connection work is on the schedule. A HESCO field team will contact you (or simply show up) on the installation day. Make sure someone responsible is present at the property with access to the meter installation point. Have your CNIC and Tracking ID ready for verification. The installation itself usually takes a few hours.

Your electricity meter is installed and your new HESCO connection is active. The meter has been read and your account is now live in the HESCO billing system. Your first electricity bill will arrive in the next monthly billing cycle. On installation day, physically note down the meter serial number (printed on the meter body) and the initial reading shown on the display. This is your proof in case of any billing dispute later.

📝 Just submitted

• Save your Tracking ID in your phone, a screenshot, and on paper
• Confirm your registered mobile number is reachable — HESCO will call if documents need clarification
• Check status again in 3–5 days

🔍 Document review in progress

• Keep original CNIC, property documents, and neighbour's bill accessible
• If you receive a call from an unknown number, pick up — it may be the review officer
• Do not resubmit — wait for the status to change first

🏗️ Survey pending

• Clear the area near your proposed meter location
• Make sure an adult representative will be home on the expected survey date
• If you have a large property, mark the boundary clearly

💸 Demand Notice issued

• Print Demand Notice immediately (use the Print Demand Notice tool on this site)
• Go to the bank listed on the notice and pay the full amount shown
• After payment, photograph the receipt and upload it same day using the Upload DN tool

📤 Payment uploaded

• Wait 1–3 banking days for payment verification
• If status doesn't update in 4 days, call the helpline with your Tracking ID
• Prepare your CNIC for the upcoming installation visit

⚙️ Work order issued

• Ensure someone is always at the property — the team may arrive without advance notice
• Keep the CNIC and Tracking ID physically handy for the crew
• Clear obstructions from the outdoor meter location and the path from the pole to your board

✅ Connection done

• Note the meter serial number and opening reading immediately
• Take a clear photo of the installed meter on day one
• Expect your first bill in the next billing cycle — check it against your reading

❌ Problem: Status stuck for over 2 weeks with no change

✔ Fix: Call the HESCO helpline at 022-111-786-786 and quote your Tracking ID. Ask which department is currently processing your case and the expected timeline. In many cases, a single follow-up call is enough to get things moving again.

❌ Problem: Got "Documents Incomplete" or application sent back

✔ Fix: Re-read the rejection note carefully — it should specify the exact document or details that were missing. Re-submit only those corrected items. The most common issues are: CNIC copies not properly attested, blurry scans, or property documents that don't match the applicant's name exactly.

❌ Problem: Survey team visited but no one was home

✔ Fix: Contact HESCO through the helpline and request a re-survey. Provide your Tracking ID. A re-survey adds at least 7–14 days to your timeline, so register a secondary mobile number at the office in case of scheduling calls.

❌ Problem: Demand Notice expired before payment

✔ Fix: Visit the nearest HESCO subdivision office with your original Tracking ID and CNIC. Request a fresh Demand Notice. This is a known situation and the office will re-issue it — but you may need to wait 3–7 days for the new DN to appear in the system.

❌ Problem: Payment made but status still shows "DN Issued" after 4 days

✔ Fix: This usually means the payment receipt hasn't been uploaded yet. Log into the portal and upload your bank receipt via the Upload Demand Notice tool. If you already uploaded it and the status hasn't changed in 5 days, call the helpline with your payment date, bank name, and UTR/transaction number.