Choose the right contact for your issue
Most billing and meter issues are resolved at the subdivision level — the SDO (Subdivision Officer) responsible for your area is usually named on your bill. Head offices handle escalations, not first-contact queries. For payment failures, the bank or wallet that processed the transaction is the correct first contact, not the electricity company. The table below gives head-office numbers for all eleven distribution companies and the national NEPRA helpline.
| Company | Head office telephone | Area |
|---|---|---|
| LESCO | 042-99205000 | Lahore, central Punjab |
| GEPCO | 055-9200851 | Gujranwala, Sialkot, Gujrat |
| FESCO | 041-9220184 | Faisalabad, Sargodha, Jhang |
| IESCO | 051-9252933 | Islamabad, Rawalpindi, Attock |
| MEPCO | 061-9220171 | Multan, Bahawalpur, D.G. Khan |
| PESCO | 091-9212400 | Peshawar, Mardan, Swat |
| HAZECO | 0992-383400 | Abbottabad, Mansehra, Haripur |
| HESCO | 022-9200430 | Hyderabad, Nawabshah, Badin |
| SEPCO | 071-9310451 | Sukkur, Larkana, Shikarpur |
| QESCO | 081-9201862 | Quetta, Gwadar, Turbat |
| TESCO | 091-9212300 | Khyber, Bajaur, Mohmand tribal areas |
| NEPRA (consumer helpline) | 118 | National — for unresolved complaints |
Prepare before you contact the company
A well-prepared complaint reaches resolution faster. Gather everything relevant before making the first contact.
- Note the billing month and the specific line, reading or charge you are disputing.
- Have the printed bill (or the duplicate from PITC) and any previous bills needed for comparison.
- For a reading dispute, take a dated photo of the meter display and the serial number plate if safe to do so.
- For a payment dispute, have the bank or wallet transaction ID, amount, date and payment channel name ready.
- Contact the company through its official channel — the phone number or address on the bill. Do not send personal account details through public social media.
- Record the date and time of contact, the name of the person you spoke with, and any complaint reference number they give you.
Find the responsible office
The office responsible for your connection is the subdivision (SDO office) named on your bill, not necessarily the closest DISCO office to your home. Confirm the address and opening hours before travelling — information on unofficial websites may be outdated. A circle or head office will often redirect you to the correct subdivision, so start there if the subdivision office is unclear.
If the issue remains unresolved
If your distribution company does not resolve the complaint within a reasonable time, or if you are not satisfied with the outcome, you can escalate to NEPRA (National Electric Power Regulatory Authority) using the consumer helpline at 118 or by submitting a complaint through NEPRA's official website. Keep copies of all previous correspondence with the DISCO, including complaint references and dates, as NEPRA will ask for them.
Common questions
How do I complain about a wrong meter reading in Pakistan?
Contact the subdivision office (SDO) named on your bill. State the billing month, the reading you believe is incorrect, and your own reading with photographic evidence if available. Ask for a complaint reference number. The company is required to investigate and, if the reading was wrong, issue a revised bill. If the SDO does not resolve it, escalate to the company's head office or to NEPRA at 118.
How do I complain to NEPRA about my electricity company?
Call the NEPRA consumer helpline at 118, or submit a complaint through NEPRA's official website. You should have already raised the complaint with your distribution company first and have the complaint reference and evidence ready. NEPRA handles consumer complaints that the distribution company has not resolved within a reasonable time.
What is the NEPRA consumer helpline number?
The NEPRA consumer helpline number is 118. It is a free call available nationally for electricity consumers who want to raise complaints about distribution companies or ask about their rights under the electricity regulations.
How long does a billing complaint take to resolve?
NEPRA regulations require distribution companies to acknowledge complaints within a set timeframe and to resolve billing disputes within a specified number of days (typically 15 to 30 days for billing disputes). If your DISCO does not meet these timelines, you can report the delay to NEPRA. Ask the company for the specific timeline that applies to your type of complaint.
Something inaccurate? Report a correction. Do not include private bill details.