IESCO complaint helpline, email and online portal
IESCO, Islamabad Electric Supply Company, is the DISCO that bills electricity consumers in Islamabad, Rawalpindi, Attock, Chakwal and other districts of Federal / Punjab. It is a subsidiary of WAPDA, regulated by NEPRA, and its monthly bills are generated through the PITC platform at bill.pitc.com.pk.
Direct channels
- Emergency (24/7): Dial 118 from any Pakistani mobile.
- Complaint helpline: 051-9252933
- Email: complaints@iesco.com.pk
- Online complaint portal: https://iesco.com.pk/index.php/customer-services/complaint
What to have ready
Provide your 14-digit reference number (top of any previous bill), the billing month you are disputing, and a short description of the problem (high bill, wrong meter reading, no supply, or faulty meter). A photo of the meter reading and the bill helps the complaint officer verify quickly. If you do not have a paper bill, get a fresh copy from our IESCO bill check.
Escalation if IESCO does not respond
- Pakistan Citizen Portal (PMDU) — Prime Minister's Delivery Unit unified grievance portal. Register a complaint against any DISCO, WAPDA, or NEPRA; complaints are tracked with a reference ID and escalated to the relevant department.
- WAPDA Complaints — Water and Power Development Authority. Useful when your issue involves the parent organisation (dams, generation), not the local distribution company.
- NEPRA Consumer Complaints — National Electric Power Regulatory Authority. Use after your DISCO has not resolved your complaint within the prescribed period — NEPRA can order relief, refunds, or penalties.